SUPPORT SERVICES AT AMINDIS
Expert support that understands your business.
Support that goes beyond tickets
At AMINDIS, support isn’t a back-office function. It’s a strategic part of your experience—handled by people who truly understand the financial industry.
Our helpdesk is powered by expert consultants with deep knowledge of portfolio management, financial regulations, and operational workflows. When you reach out, you’re not just getting IT support—you’re talking to professionals who speak your language and share your sense of urgency.
WHAT SETS OUR SUPPORT APPART
A service model built around your operational reality.
SUPPORT BY FINANCIAL EXPERTS
Our support team includes seasoned consultants who bring both business insight and technical expertise. They understand your issues in context—not in isolation.
PERSONALIZED COACHING
Every client benefits from a personalized coaching, aligned with their team’s needs and operational model. Because mastering the solution starts with understanding your reality.
A DEDICATED POINT OF CONTACT
You’re never passed around. A dedicated person follows your case from A to Z, ensuring fast resolution and smooth communication.
MULTI-CHANNEL, RESPONSIVE HELPDESK
Email, phone or ticketing—choose your channel. Our SLAs reflect your business priorities, with clear timelines and accountability.
SEAMLESS ESCALATION TO SPECIALISTS
If needed, our consultants, developers and QA teams jump in—working together to resolve even the most complex situations, with no silos in sight.
ONGOING OPTIMIZATION & CLIENT FEEDBACK
Our support doesn’t stop at resolving incidents—we listen, analyze, and share insights to help you continuously improve your use of the solution. Your feedback directly shapes our roadmap and service evolution.
WHY IT MATTERS
Because you deserve more than a generic support team.
You deserve advisors who help you move forward.
Whether you’re navigating a software enhancement, a business evolution, or a data reconciliation issue, our team is here—not just to fix, but to guide.
EXPLORE MORE WAYS AMINDIS CAN SUPPORT YOU
Your transformation doesn’t stop at our Support service.
Discover how our Consulting, SaaS, and BPO services complete your journey with a seamless, end-to-end value chain.