Client Service Analyst

Function Description

As a customer service analyst, you are the primary point of contact for our customers. You help them get the most out of our software solutions, while working closely with our internal teams.
Your mission: understand needs, analyze problems, and propose concrete solutions. You will also be involved in the monthly production of financial reports for our asset manager and asset owner customers. 

Main responsibilities

  • Act as the primary contact between AMINDIS and its clients.
  • Manage support requests from start to finish, ensuring complete resolution.
  • Analyze technical and functional issues to provide appropriate solutions.
  • Contribute to the monthly production of client reporting.
  • Adapt and configure our solution to the specific needs of clients.
  • Document procedures and improve best practices.
  • Collaborate closely with technical and functional teams.

 

Qualifications

  • We are looking for a motivated and curious individual who enjoys learning and teamwork.
  • Master's degree in Finance, Accounting, Mathematics, Computer Science, or equivalent.
  • No prior experience required (0-3 years welcome), motivated recent graduates are encouraged to apply.
  • Affinity with financial markets and IT.
  • Strong command of French and good knowledge of English.

 

Essential skills

  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Excellent presentation, written, and verbal communication skills.
  • Strong critical thinking and problem-solving abilities.
  • Strong organization skills.
  • Ability to prioritize requests and manage time effectively
  • Ability to develop and maintain a positive working attitude with a wide range of people (technical staff, colleagues, management, and clients).
  • Ability to multitask while maintaining strong attention to detail.
  • Ability to escalate issues when necessary.
  • Ability to multitask while maintaining strong attention to detail.
  • Team player, capable of collaborating with others.

  • Alignment with the company's values and willingness to represent them. 

     

     

Why join AMINDIS?

  • A stimulating environment: work on innovative projects at the crossroads of finance and technology.
  • A human-sized team: collaborate in a friendly atmosphere where your opinion matters.
  • Growth opportunities: continuous training on our tools, methods, and financial sector challenges.
  • A tangible impact: support major players in Asset Management and Insurance.

 

Interested? Send your CV and your cover letter to Nicolas Puccini at npuccini@amindis.com